480+
dental businesses use Power Answer today
- About
- Connect with us
Power Answer adapts to your business
Let's Talkmost recent additions and improvements
Changelog
Personal API Keys
Client users can now generate their own personal API keys to pull call data into external tools and scripts without going through the normal login flow — ideal for connecting Power Answer to something like Zapier or an in-house dashboard. Keys can be scoped to specific permissions and set to expire on a chosen date, or never.
- Personal API Keys: Generate a personal API key from your account to access your call data through the API. Give it a name, optionally set an expiration date, and choose what it's allowed to access. Revoke a key at any time to immediately cut off its access — nothing else about your account is affected.
Contact Enhancements & Content Improvements
Contacts gained an on-demand AI summary and a sortable list view, the AI blog writing tool was upgraded for higher-quality articles with automatic SEO metadata, and leads can now also be imported from an additional connected lead source. A confusing error shown when using an expired account invitation link was also cleaned up.
- AI Contact Summary: Generate an on-demand AI summary directly from a contact's profile — a quick, plain-language recap of who they are and what's still outstanding, like an unscheduled appointment or an unfinished follow-up.
- Additional Lead Source Support: Added support for importing leads from an additional connected lead source directly into Form Submissions.
- Contact List Sorting: The contacts list can now be sorted by name, email, phone number, status, marketing source, or date, in either direction.
- Higher-Quality AI Blog Writing: Upgraded the AI engine behind automatic blog post generation for higher-quality, more natural-sounding articles.
- Automatic Blog SEO Metadata: Blog posts now automatically receive a target search term, page title, meta description, and descriptive image alt text as part of the same AI writing process — ready to publish without extra manual SEO work.
- Clearer Expired Invitation Message: Using an expired or invalid account invitation link now shows a clear "invitation expired" message instead of a generic error.
Contact Profiles: Status Tracking & Notes
Contacts now carry a status that tracks where they are in the sales pipeline, and users can leave notes directly on a contact's record. A contact's profile also now shows their complete call and form-submission history in one place, so there's no need to search elsewhere to see the full picture of someone's activity.
- Contact Status: Contacts are automatically tagged as Lead, Qualified, Customer, or Telemarketer based on call activity: a contact becomes Qualified when a call shows genuine interest (e.g. an estimate is requested), and Customer as soon as an appointment is actually scheduled — appointment bookings always take priority over other signals. A contact is only flagged as Telemarketer when nothing else about them qualifies as a lead worth pursuing. Status can also be changed by hand at any time, and marking a contact as Spam is always a manual action — it is never applied automatically.
- Contact Notes: Add a note to any contact to keep track of context from conversations or follow-ups. Notes show who wrote them and when, and can be edited or deleted later by the person who wrote them.
- Full Contact History: A contact's profile now shows their complete call and form-submission history, including any outstanding follow-up action tied to each call.
Faster Call Details & AI Call Summaries
The call detail view got both faster and smarter: it now loads directly from previously saved data instead of reaching out live every time, and every analyzed call includes a short AI-written summary. The Leads Footprint map also gained richer underlying data for a more interactive map experience.
- AI Call Summaries: Every analyzed call now includes a short, AI-written summary describing why the caller called, what was discussed, and any next steps — visible right on the call detail view.
- Caller History on Call Details: The call detail view now shows the caller's own recent call and form-submission history alongside the call itself, making it easy to see the bigger picture without leaving the page.
- Faster, More Reliable Call Loading: Call details now load directly from previously saved data instead of reaching out to the phone carrier live on every view, making the call detail view noticeably faster and more resilient to outside service hiccups.
- Leads Footprint Interactive Map Data: The Leads Footprint map now provides the underlying location data behind each point on the map, enabling a more interactive, clickable map experience.
- Meta Ads Integration Security: Fixed an issue where a sensitive Meta Ads integration credential could be included in API responses; it is no longer exposed anywhere.
Outbound Call Preferences & Reliability Fixes
Outbound calling now remembers how you like to place calls, a new campaign source was added for ChatGPT-driven traffic, and several reliability issues affecting call forwarding, AI call analysis, AI voice agent setup, and direct mail order processing were resolved.
- Outbound Call Preferences: The outbound calling tools now remember which method you used last — calling from your browser vs. having Power Answer call your own phone first — along with your phone number, and default to it automatically the next time you place a call.
- ChatGPT Ads Campaign Tracking: Added ChatGPT Ads as a campaign source, so calls and leads generated through ChatGPT-based advertising can be tracked and reported separately from other channels.
- Forwarded Call Ring Time: Extended how long a forwarded call rings before timing out, giving staff more time to answer before the caller is disconnected.
- AI Call Analysis Reliability: Fixed intermittent failures in AI call analysis caused by the AI occasionally formatting its response in a way the system couldn't read.
- AI Voice Agent Setup: Fixed an issue that could prevent an AI voice agent from being set up correctly when certain optional configuration was left blank.
- Direct Mail Order Processing: Fixed an issue that could cause errors while processing direct mail orders.
Outbound Calling from the Client Portal
Clients can now place real outgoing phone calls directly from Power Answer instead of only receiving tracked calls. Two ways to place a call are supported: right from the browser, or by having Power Answer call your own phone first and connect you once you pick up. Either way, the call is recorded, transcribed, and analyzed automatically, and shows up in call history exactly like any other tracked call.
- Outbound Calling: Place a real phone call directly from the client portal using one of the account's own tracking phone lines as caller ID. The call is recorded and automatically transcribed and analyzed, appearing in call history alongside inbound calls.
- Call Me, Then Connect: An alternative way to place an outbound call for anyone who can't or doesn't want to use their browser's microphone: Power Answer calls your own phone first, and once you answer, it dials and connects you to the intended recipient.
- Outbound Call Recording: Fixed an issue where some completed outbound calls could fail to save to call history because the caller-line reference wasn't being resolved correctly.
Manual Call Logging & Expanded Industry Support
Calls that happen outside Power Answer's tracked phone lines can now be added to an account's call history manually, complete with AI transcription and analysis. AI-powered call analysis, previously available for dental practices, has also been extended to HVAC and Med Spa businesses.
- Manual Call Upload: Log a call that happened outside the tracked phone system (e.g. in person, or on an untracked line) by uploading its recording. The call is automatically transcribed and analyzed by AI and appears in the account's call history just like a normal tracked call.
- AI Call Analysis for HVAC & Med Spa: AI call analysis, previously tailored to dental practices, now also supports HVAC and Med Spa businesses, including industry-specific procedure recognition.
- New Movers Mailing List Retries: Fixed an issue where retrying a previously failed "New Movers" mailing list order could fail again or produce an incomplete list.
OpenAI Ads Manager Insight
Added a full ad-performance insight for accounts running OpenAI Ads Manager campaigns, matching the existing insight dashboards for other ad platforms.
- OpenAI Ads Manager Insight: New dashboard tracking OpenAI Ads Manager spend, impressions, clicks, calls, and new-customer conversions, with a management-fee-aware cost-per-customer calculation, campaign/ad-group/ad-level breakdowns, and a peer-ranked ad spend score. Includes a PDF report matching the format of other ad platform reports.
Account Agreement & Billing Reliability
A round of reliability fixes: a caching issue that could cause an account's or user's signed-agreement status to be read incorrectly has been resolved, and an invoice processing-fee override now applies correctly to invoices created before the override was set up.
- Agreement Status Accuracy: Fixed a bug that could cause a user's or account's agreement-signed status to be read incorrectly, potentially prompting someone to re-sign an agreement they'd already signed.
- Processing Fee Override: Fixed an issue where an account configured to waive card/bank processing fees could still show the old fee amount on invoices created before the override was applied.
Sign-Up, Email Refresh & Mailing List Performance
Transactional emails got a consistent visual refresh, sign-up was simplified for invited users, and mailing list processing got faster.
- Refreshed Email Design: Login-code and account-invitation emails were redesigned with consistent branding (logo, header, footer, and styling) shared across all transactional emails.
- Simplified Sign-Up: Users invited to an account can now complete sign-up without setting a password or phone number up front.
- Faster Mailing List Processing: Optimized the algorithm that balances mailing list routes across geographic zones, improving processing speed for large mailing lists.
- Direct Mail Status Emails: Fixed an issue where a customer could receive duplicate "order in production" emails for the same Direct Mail order.